Smooth & Convenient Returns

Log into your account and go to “Check Order Lookup”
Select the order you want to return and note the order number
Email your return request to info@bmteapets.com, including the order number and reason for the return
Review the “Return Policy & Process Guidelines” to ensure you don’t miss the 7-day window

Prompt Updates on Refunds/Replacements

We’ll inspect your returned item and provide a status update within 5-10 business days. Please be patient during this process.

Ensuring Transparency & Confidence

Upon approval, we’ll swiftly refund the owed funds via the original payment method, ensuring a secure and transparent transaction process.

Ensuring Secure Transit

Use a tracked shipping service to return original or suitable packaging items. You’re responsible for the goods until they reach our warehouse, so pack them securely to prevent damage.
Refer to the Order & Return Standards for details on return criteria.
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User Queries

You must initiate the return process within 7 natural days to be eligible. Failing to do so may result in forfeiting the return service.

If the item is damaged during return transit due to inadequate packaging, we may offer a partial refund, issue a credit note, or return the item to you. We’re not liable for goods lost in transit.

You’ll receive a refund confirmation email once the returned item is inspected and the refund process is initiated.