Visit our Deals & Discounts page to review promo code usage rules, such as eligibility, discount percentages, and expiration dates. For any questions, email us at info@bmteapets.com or use the Contact Us form, and we’ll respond promptly during business hours.

Add your desired items to the cart. Enter the promo code in the designated “Coupon Code” field during checkout. Check the price changes to confirm the code has been applied correctly. Review the usage rules on the Promo Code Redemption page for details.

You can also find the latest Discounts & Shipping Fee information on our social media accounts.

The shipping fees are listed in the cart summary during checkout. Please note that fees may vary based on your delivery country and address. Oversized items may incur additional shipping costs, so review the checkout details carefully

For free shipping eligibility, refer to the Promotion Details section on the Deals & Discounts page.

If you have any issues with Discounts & Shipping Fees, feel free to visit this page. You can also check our Return Policy & Process Guidelines for return-related inquiries.

Log into your account and go to “Check Order Lookup”
Select the order you want to return and note the order number
Email your return request to info@bmteapets.com, including the order number and reason for the return
Review the “Return Policy & Process Guidelines” to ensure you don’t miss the 7-day window

We’ll inspect your returned item and provide a status update within 5-10 business days. Please be patient during this process.

Upon approval, we’ll swiftly refund the owed funds via the original payment method, ensuring a secure and transparent transaction process.

Use a tracked shipping service to return original or suitable packaging items. You’re responsible for the goods until they reach our warehouse, so pack them securely to prevent damage.
Refer to the Order & Return Standards for details on return criteria.
Stay updated by following our social media channels.

Browse products carefully. Read specifications and instructions on product pages. Add items to cart and proceed to checkout.

Pay via PayPal or at checkout. Apply promo codes and view shipping fees in the cart. Note: Refunds go back to the original payment method. See Return Policy for details.

You have 7 days from delivery to request a return. Use original packaging when possible. Pack items securely to prevent transit damage. Remember:
a. Shipping and handling fees are non-refundable.
b. Contact us within 7 days of delivery for issues.
c. For quality concerns, reach out within 7 days for guidance.

Inspect items upon delivery. Report issues within 7 days. We’ll arrange return/replacement.
Important: Send photos of damaged/defective items before refund/replacement. Without images, return at your cost. We’ll refund return costs after confirming damage/defect.

For defective/damaged items:

Repack in original packaging
Provide photos before return
We’ll facilitate free return shipping

Review care instructions in the “Size & Info” section. We’re not liable for damage from non-compliance. Refunds/replacements may be unavailable in such cases.
Note: Normal wear and tear is excluded from liability.

Use “Contact Us” in website footer
Send internal message
Email info@festaldecor.com

Consult our Return Policy and Process Guide for detailed information on returns.